Frequently Asked Questions
Everything you need to know about your Jenni Kayne experience.
What is your return policy?
We accept returns of unworn, unwashed, and unaltered merchandise within 30 days of the purchase date. Please ensure all original tags are attached.
How do I care for my cashmere and wool items?
To maintain the longevity of your knits, we recommend hand washing in cold water with a gentle wool detergent or dry cleaning. Always lay flat to dry.
When will my order ship?
Standard orders typically ship within 1-3 business days. Once your order is processed, you will receive a confirmation email with tracking information.
Do you offer international shipping?
Yes, we ship to select international locations. Shipping rates and delivery timelines are calculated at checkout based on your destination.
Can I exchange an item for a different size?
Yes, we offer easy exchanges through our online portal. Simply select the new size you need, and we will ship it out once your return is processed.
What payment methods do you accept?
We accept all major credit cards, PayPal, and flexible payment options like Afterpay and Affirm for your convenience.